What happens if there is an item missing from my order?
What if one of the items I have ordered is faulty?
Can I amend/cancel my order once it's placed?
What if there is the wrong size/item in my order?
Can I refund my order if the price has changed after I have ordered it?
We do not refund any orders that have changed in price after the transaction has been made.
how long does delivery take?
AU : Average delivery time is 7 - 9 days.
CA : Average delivery time is 7 - 9 days.
UK : Average delivery time is 6 - 10 days.
Rest of the world Average delivery time is 15 - 25 days.
What if my order hasn't been delivered?
Can I track my order?
What if I'm not in when my order comes?
Can I return more than 1 item in the same bag?
What is the returns policy for items sent?
How do I exchange an item?
How do I know you've received my returned items?
Payment & Refunds
I've been overcharged for my order, what do I do?
What's you online security policy?
You can shop in confidence with Roupets, our website is secured by Comodo Secure and uses SSL for secure transactions.
How can I pay for my order?
- Master Card
- American Express
When will my account be charged for my order?
Can I use PayPal for my order?
Can I get a refund if the prices changes after You Place an order?
Are my payment details safe?
Do you refund delivery charges if I return something?
What should I do if my refund is incorrect?
How do I pay for my order with my promo code?
Can I return my items if I have used my promo code?
Is my promo code valid on sale items?
Products & Stock
When will an item be back in stock?
Not everything on our site can or will be re-stocked. But if you've missed out on one of our really popular items – especially from roupets – keep your eyes open and check regularly, we could be back in stock as long as we’re still in the relevant season.
If you’ve signed up to our email newsletter, you will receive regular updates, with in demand back in stock items being one matter we inform you about.
Will my personal information be shared?
No your personal information and preferences will not be shared with any third parties.
Contact UsCouldn't find the answer to your question on our FAQs?
Please contact Us at [email protected]